Client feedback and expectations

Today I disappointed a customer. I was disappointed in myself too, for not meeting their expectations. How could the customer have got better service from me?

I believe that the disappointment could have been avoided in two ways by:

1. Sending an image of similar work I have done or an image from the internet and referring to that.

2. Communicating that she expected to see me at the pick up (in this case, the customer expected to collect the order from me personally). In this case I was not available and a relative was at home and handed the order over to the customer.

Managing expectations and communication is important for both the customer and myself so that the customer is happy and so I can continue to run a business and experience joy in serving others well.